Refund policy

At DashNest, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer eligible customers free returns and refunds within 30 days under the terms outlined below.

30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should be returned in substantially the same condition in which it was received, unless the return relates to a defective, damaged, or incorrect item. Where reasonably possible, please retain the original packaging and any accessories included with the product.

To begin a return, contact us at:

support@dashnest.online

Please include your order number, the email address associated with your purchase, and a brief explanation of the reason for your return.

Please do not send products to us without first contacting our customer support team and receiving return instructions.

Free Returns

DashNest offers free returns for eligible return requests made within the 30-day return period. Our customer support team will provide applicable return instructions after reviewing your request.

Damaged, Defective, or Incorrect Products

Please inspect your order after delivery. If your product arrives damaged or defective, or you receive an incorrect item, contact us as soon as reasonably possible.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product and packaging where appropriate.

Once we review the information provided, we will work with you toward an appropriate resolution, which may include a replacement or refund.

Refunds

Once an eligible return has been received and inspected, or once we otherwise approve your refund, we will notify you.

Approved refunds will generally be issued to the original payment method used for the purchase.

After a refund has been processed by us, additional processing time may be required by your bank, card issuer, or payment provider before the funds appear in your account.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible at support@dashnest.online.

We cannot guarantee that an order can be changed or cancelled after it has entered processing or has been shipped.

Exchanges

If you would like a different product or variant, please contact our customer support team. Depending on the circumstances, we may recommend returning the original product and placing a new order.