Shipping policy
Thank you for shopping with DashNest. We aim to provide a straightforward and transparent shipping experience for customers worldwide.
Free Worldwide Shipping
We provide free standard shipping worldwide on all orders placed through dashnest.online.
There is no minimum purchase requirement to qualify for our standard free shipping offer unless otherwise clearly stated during a specific promotion.
Estimated Delivery Time
Our standard estimated delivery timeframe is:
7–10 days
The delivery estimate generally applies after an order has been processed and dispatched unless otherwise indicated during checkout.
Please note that delivery times are estimates rather than guaranteed arrival dates.
Order Processing
Orders must be processed before shipment. During periods of unusually high demand, holidays, promotional events, or other exceptional circumstances, processing may take longer than usual.
Once an order has been shipped, available tracking information may be sent to the email address associated with the order.
International Shipping
DashNest ships worldwide.
International shipments may be subject to customs procedures, import regulations, or other requirements established by the destination country.
Customers are responsible for providing accurate and complete shipping information and complying with applicable local requirements.
Customs, Duties, and Taxes
Depending on the destination and applicable law, an international shipment may be subject to customs duties, import taxes, VAT, handling charges, or similar government-imposed fees.
Unless specifically stated otherwise during checkout, such charges are not included in our free shipping offer and may be the responsibility of the recipient where applicable.
Shipping Delays
Although most orders are expected to arrive within the estimated timeframe, delays may occasionally occur due to circumstances beyond our reasonable control, including:
- Customs inspections or clearance procedures.
- Carrier or transportation disruptions.
- Severe weather or natural events.
- High-volume holiday periods.
- Incorrect or incomplete shipping information.
- Local delivery disruptions.
If you have concerns regarding a delayed order, please contact us and we will assist with available shipping information.
Incorrect Shipping Information
Customers are responsible for ensuring that the shipping address provided at checkout is complete and accurate.
If you notice an error after placing an order, contact support@dashnest.online immediately. We will make reasonable efforts to assist, but we cannot guarantee that shipping details can be changed once an order has been processed or dispatched.
Lost or Damaged Orders
If your package appears to be lost in transit or arrives damaged, contact our support team with your order number and relevant details.
We will review the circumstances and work toward an appropriate resolution.
Shipping Support
For questions regarding shipping, delivery, or tracking:
Email: support@dashnest.online
Phone: +1 (604) 936-8592
DashNest
1850 Charles St
Port Moody, BC V3H 2M3
Canada